Q: How long does it take for my order to arrive?
A: Orders are shipped within 72 hours of the order. From that point, it takes about 4-10 days before you receive your order. All orders are shipped UPS ground unless otherwise specified. We do not ship outside the United States.

Q: What if I place an order and it turns out that the item is out of stock?
A: We try to keep every item on our page in stock at all times. In the event we are out of stock on an item, you will be notified by email immediately. You may order another item or ask us to refund your money.

Q: My items arrived damaged, what do I do now?
A: When you get your order, inspect each box for damage. If it is damaged then sign the receipt from the UPS driver with the words "Exception- Damage". Then contact us by email and let us know which items were damaged, your invoice number, and what the damage was. At that time we will send a replacement or credit your account. We must have the info mentioned above so we can make a claim with the carrier.

Q: I need my order as soon as possible. What do I do?
A: When you place your order, tell us that you need it rushed to you. This request is taken seriously and we will ship your order the fastest way possible. Any additional shipping charges will be charged to your account. You will be contacted by email prior to shipping for approval.

Q: I want to order in large quantities. Do you give a discount for this?
A: We are always looking for wholesalers for our products. If you would like to become a wholesaler, contact us for mor information. We look forward to doing business with you.

Q: Do you ship outside the United States?
A: Sorry, No. We only ship items to the United States area. This is because shipping outside of the US is very expensive and we have had reliability issues with orders sent to other countries.

Q: Do you ship to Post Office Boxes?
A: Yes. We normally ship via UPS from our warehouse. They do not ship to P.O. Boxes but we can make a special shipping with USPS.

Q: I need my order rushed to me. What does it cost?
A: Rush orders are expensive. For orders less than $25.00, rush shipping is $20. From $25.00 to $499.99, the cost to rush ship is around 40% of the order. For orders over $500, the cost is 35% of the order. Please contact us prior to ordering if you want the items rushed to you.

Q: Why do you use PayPal? Can't I just pay you directly with my own credit card?
A: We use Paypal for many reasons but the main reasons for using them is it protects you, the consumer, and us, the store owners. When you use Paypal your credit card information is kept secret. We NEVER see your credit card information. Secondly, PayPal protects us because they verify a credit card before sending the order to us. That protects us from fraud.

Q: How do I contact FX Imports with any questions or concerns?
A: Please contact us if you have any additional questions or concerns. We will respond as soon as possible.